Privacy Policy

Last Updated: January 2026

At CustMake (operated by Guangzhou Xinyue Yougou E-commerce Co., Ltd.), we deeply respect your privacy. We understand that when you shop for personalized gifts, you are trusting us not only with your contact details but often with your most precious memories (photos and personal messages).

This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from www.custmake.com.

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Personal Order Information

When you make a purchase, we collect certain information from you, including:

Name
Billing address & Shipping address
Payment information (Note: We do not store credit card numbers directly. Payments are processed via secure gateways like PayPal).
Email address & Phone number

Customization Data (Important)

To fulfill your custom order (e.g., Projection Necklaces, Photo Night Lights), you may upload images or provide text. We treat these files as strictly confidential.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. Data Retention & Photo Privacy

Your Photos are Safe with Us.

Any photos or text you upload for customization are used solely for the production process. We do not share, sell, or use your personal photos for marketing purposes without your explicit written consent.

We retain your uploaded files for a limited period (usually 30 days) solely to handle any potential remakes or quality issues. After this period, files are deleted from our local production servers.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

Logistics: We share your shipping address with courier partners (e.g., Yanwen, 4px) to deliver your package.
Payments: We use secure payment processors (like PayPal) to handle transactions.
Analytics: We use Google Analytics to help us understand how our customers use the Site.

5. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at:

custmake2019@gmail.com

Guangzhou Xinyue Yougou E-commerce Co., Ltd.
Room 412, No. 29 Huanshi Avenue Zhong, Nansha District, Guangzhou City, Guangzhou, China