Return & Refund Policy

Last Updated: April 2026

At CustMake, we strive to ensure your complete satisfaction. Because our catalog includes both highly personalized gifts and ready-to-ship items (DIY kits & trending products), our return policy varies depending on the type of item you purchased.

1. Ready-to-Ship Items (DIY Kits & Trending Finds)

30-Day Standard Returns

If you simply changed your mind or don't like the product, we accept returns within 30 days of delivery.

Items must be unused, in their original packaging, and in the same condition that you received them.
Return Shipping: Customers are responsible for the return shipping costs to our designated local partner warehouse in your region.

2. Custom & Personalized Gifts

Non-Returnable for "Change of Mind"

Due to the unique, made-to-order nature of personalized products, we cannot accept returns or offer refunds for preference-based reasons once production has started.

This includes customer errors such as typos or uploading low-resolution photos. Please double-check your spelling and photo quality before ordering.

3. Damaged, Defective, or Logistics Issues

We stand by our quality 100%. If your order (custom or standard) arrives damaged, has a manufacturing error, or is confirmed lost in transit, we've got you covered.

Free Replacement / Refund (No Return Needed)

Depending on the situation, we will offer a full/partial refund, or send a free replacement immediately. In most cases of defects or logistics failure, you will NOT need to return the item to us.

4. How to Request a Return or Refund

To ensure a smooth process, please follow these steps:

Submit a Request: Click the "Returns" link located at the bottom footer of our website. Fill out the required information and submit the form.
Review: Our support team will review your request and contact you within 3 - 5 business days with the next steps or a local return warehouse address.
Refund Processing: Once your return is received and inspected (or your defect claim is approved), we will process your refund. The credit will automatically be applied to your original payment method within 3 - 7 business days.

5. Cancellation Policy

You may cancel or modify your order within 2 hours of placing it free of charge. After 2 hours, custom orders enter production and may be subject to a 30% material fee. Standard items may have already been dispatched.

Questions?
Email us at support@custmake.com